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TOOLKIT: IMPROVING CLIENT OUTCOMES A How-to Guide for organizational learning to improve client outcomes

by Leah Ersoylu

Jun 28, 2017

Purpose of this toolkit



  1. To outline the critical connection between learningorganizations, learning capacity and improved client outcomes.

  2. To provide an improved understanding of the meaning oflearning organizations.

  3. To increase knowledge of how to build learning capacity withinan organization.

  4. To explore the Plan, Do, Study, Act process and best practicesassociated with this method